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Shipping and Returns

SHIPPING:

Shipping generally takes 3-5 business days, not including weekends or holidays. 

Shipping in the US is always FREE.  Please email us if you would like a quote for outside US shipping, at oliveandroseboutique@gmail.com

 

EXCHANGES:

Please email oliveandroseboutique@gmail.com before sending off your exchange. 

  • We want you to love your item as much as we do. If for any reason you are not satisfied, with your unworn, still tagged, unused item(s) may be exchanged within 10 days of original purchase date. ITEMS SHOULD BE FREE OF MARKS, MAKEUP, PERFUMES, DEODORANT, AND ANIMAL HAIR. If an item is sent back after 10 days of delivery to the customer, it will not be accepted.
  • All original tags must be attached. Please DO NOT attempt to return merchandise if it does not meet the above criteria. It will be returned to you at your cost without notice.
  • Customers can exchange for a different size or color of the original item, or be issued store credit towards a new item. We do not offer cash or credit/debit refunds. Exchanges are subject to item availability.
  • The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
  • If you have received a damaged product or the wrong product please call or email us so we can resolve any issues as soon as possible.
  • SHOES MUST BE PACKAGED IN A PROTECTIVE BOX OR BAG! Do NOT affix a label directly to the shoe box or it will be marked Return to Sender and not eligible for exchange.

If you have any questions concerning your exchange or time frame, please contact us: oliveandroseboutique@gmail.com

ALL items purchased ending in .00 or listed as FINAL SALE will be final and cannot be exchanged. 

We are not responsible for lost or stolen packages while in transit, you will need to contact USPS for that! xo